Warranty

Statement Updated: September 30, 2024 Please keep your invoice, three-guarantee certificate, and related documents as important basis for warranty service.

The following policy terms do not affect other rights consumers enjoy under local laws.

Return Policy Within 7 calendar days from the day after receipt, if any of the following conditions are met, we provide return service / you may apply for return service through the original purchase channel: a) Non-human-induced functional quality issues are found in the product;

b) Within 7 calendar days of product receipt, a replacement was applied for due to product quality issues, and within 7 calendar days after replacement, non-human-induced functional quality issues exist;

c) The product outer packaging, accessories, gifts, manual, labels, etc. are complete and without any human damage, the product has not been used, and does not affect secondary sales.

In the following cases, Instrumax has the right to refuse return service: a) Return request made after 7 calendar days from the day after receipt;

b) Returned items are incomplete, outer packaging, accessories, gifts, manual, labels, etc.

are incomplete, or damaged due to human causes; c) After inspection by Instrumax, product functional issues are caused by human factors (such as drops, water immersion, unauthorized modification, incorrect installation and use, etc.) or the product itself has no quality issues;

d) Unable to provide valid purchase certificate from Instrumax official or authorized channels, three-guarantee certificate and related documents, or there are signs of forgery or alteration;

e) Product damaged but not requested to be returned by the delivery personnel at the time of receipt;

f) Products damaged due to force majeure (such as earthquake, fire, flood, lightning strike, traffic accident, etc.);

g) After contacting Instrumax to confirm return service, the corresponding items are not sent within 7 calendar days.

Exchange Policy Within 15 calendar days from the day after receipt, if any of the following conditions are met, we provide exchange service: a) Non-human-induced functional quality issues are found in the product;

b) Product damaged during transportation, refused on the spot or able to provide proof of damage from the logistics company afterwards;

c) Received the wrong product, or the actual received product clearly does not match the description.

Note: The warranty period for the exchanged product will be recalculated.

In the following cases, Instrumax has the right to refuse exchange service: a) Exchange request submitted after 15 calendar days from the day after receipt;

b) The received exchange product's outer packaging, accessories, gifts, manual, labels, etc.

are incomplete, or damaged due to human causes; c) After inspection by Instrumax, product functional issues are caused by human factors (such as drops, water immersion, unauthorized modification, incorrect installation and use, etc.) or the product itself has no quality issues;

d) Unable to provide valid purchase certificate from Instrumax official or authorized channels, three-guarantee certificate and related documents, or there are signs of forgery or alteration;

e) Product damaged due to transportation but not refused on the spot, and unable to provide proof of damage from the logistics company afterwards;

f) Accessories found incomplete but not contacting Instrumax immediately after receipt;

g) Products damaged due to force majeure (such as earthquake, fire, flood, lightning strike, traffic accident, etc.

); h) After contacting Instrumax to confirm exchange service, the corresponding items are not sent within 7 calendar days.

If after-sales inspection determines that the returned/exchanged product has appearance damage, incomplete accessories, or issues caused by not packing according to original packaging, the customer shall bear the corresponding costs.

Specific losses and costs need to be inspected and calculated by professional after-sales personnel after the item is returned.

Policy After inspection by Instrumax, if your product has no drops, water immersion, unauthorized disassembly or modification, etc.

, and within the warranty period the fault is determined to be caused by material, process, or functional defects, upon providing the corresponding purchase certificate, three-guarantee certificate, and related documents, Instrumax will provide free repair or replacement of parts.

Different series of products and accessories have different warranty periods. You can find detailed information in the product warranty period table.

If the equipment has the following conditions, Instrumax has the right to refuse free warranty service for equipment within the warranty period: a) Damage caused by cleaning or other operations not performed according to Instrumax's maintenance requirements;

b) Damage caused by accidents, moisture, stains, sand ingress, water ingress, mold, corrosion, unauthorized human modification (including but not limited to structure, hardware, firmware, etc.

), unauthorized repair, collision, burning, or by third-party equipment, etc., not caused by product quality issues;

c) Product damaged due to transportation but not refused on the spot, and unable to provide proof of damage from the logistics company afterwards;

d) Products damaged due to force majeure (such as earthquake, fire, flood, lightning strike, traffic accident, etc.);

e) Damage caused by incorrect installation, use, or operation not following the product manual; f) Product serial number, etc., has signs of tearing or alteration;

g) Unable to provide valid purchase certificate from Instrumax official or authorized channels, three-guarantee certificate and related documents, or there are signs of forgery or alteration;

h) Any wear, scratches, or minor appearance damage that does not affect product performance;

i) Equipment failure or damage caused by using other brand parts or low-quality reagents; j) Machines repaired by unauthorized service points;

k) For return/exchange and factory repair, the machine must be returned in its original packaging to avoid other issues during shipping.

It is recommended to properly keep the original product packaging; l) After contacting Instrumax to confirm warranty service, the corresponding items are not sent within 7 calendar days.

Other Notes 1. If you do not submit an application within the above time limits, we will consider you to have waived your rights and reject the return/exchange request;

unless you can fully prove that due to conditions within that time limit, it was impossible for you to submit the application within the time limit, and the reason has been approved by us.

2. When your product requires repair or other services, you need to contact the Instrumax purchase channel from which you originally purchased.

If this clause is not followed, you may need to bear additional repair costs and logistics costs. 3. Due to version differences, products do not support global warranty.

Warranty service is only available at Instrumax designated repair centers in the original country/region of purchase.

If you wish to obtain warranty service across countries/regions, you will need to pay the full repair cost and logistics costs.

4. If after inspection the product does not meet the conditions for free repair, the customer shall bear the corresponding replacement parts costs and repair costs.

5. If the customer provides an incorrect delivery address, or if the recipient refuses delivery without Instrumax's confirmation, the resulting losses shall be borne by the customer.

6. To ensure your normal rights, if the logistics shows delivered but you have not actually received the product, please contact Instrumax within 48 hours after delivery.

Overdue requests cannot be processed. When receiving the product, please check whether the product is intact.

If the product is damaged due to logistics transportation, please contact Instrumax within 72 hours after delivery. Overdue requests cannot be processed.

If the product is abnormal, please contact Instrumax within 7 calendar days after delivery, otherwise you will be deemed to have accepted that the product is undamaged and functioning normally.

7. Out-of-warranty repair: The customer shall bear all costs incurred during the repair process, including labor costs, parts costs, packaging costs, round-trip shipping costs, etc. 8.

Depending on the after-sales policy of your country/region, you may be required to bear the shipping costs for returns, repairs, or replacements. 9.

If product damage is caused by using third-party accessories, or if third-party accessories are damaged due to the product, the damaged parts of the product and the damaged third-party accessories will not be covered by the warranty.

Damage caused by using unofficial firmware and/or modifying/updating firmware using unofficial tools or methods will not be covered by the warranty. 10.

All Instrumax series products have strict usage region restrictions. Please purchase the corresponding version of the product according to your country or region before purchase.

Product Warranty Period List The product warranty period starts from the day after you receive the product.

If a component of the product is repaired or replaced during the warranty period, the remaining warranty period of the entire product will apply to the repaired or replaced component.

Please note that repairing or replacing a component does not extend the product's warranty period.

The following products enjoy a 12-month warranty period (some components may have a warranty period shorter than 12 months or no warranty): All Instrumax series products.

Revision of This Policy Instrumax reserves the right to update or modify this policy from time to time. After this after-sales policy is updated, we will make commercially reasonable efforts to notify you at least 14 days before the effective date by appropriate means, for example, by posting an updated version on the Instrumax official website. However, you should periodically review this policy to check for such updates.

If you continue to access or use our services or products after this policy takes effect, it means you have fully read, understood, and accepted the updated policy.

If you do not agree to the new policy, you must stop accessing or using the services or products.

*This after-sales service policy applies only to Mainland China. For other countries and regions, the local after-sales service policy and laws shall prevail.

*Products purchased from Mainland China are only warranted within Mainland China, and due to version differences, you may not be able to use them normally in other countries or regions.

*Instrumax reserves the right of final interpretation of the above service policy.